微软案例研究

Tradition and technology: Tillamook’s key ingredients

Tillamook County Creamery Association is a farmer-owned cooperative based in Tillamook, Ore. 成立于1909年, 蒂拉穆克由近80个农民家庭拥有,以其国际公认的奶酪而闻名, 还有冰淇淋, 酸奶, 奶油芝士酱, 酸奶油和黄油.

Scalable systems keep the 112-year-old dairy co-op aligned to changing times

With roots stretching back to 1909, Tillamook通过爱护生产牛奶的土地和奶牛,以及不断创新将新鲜乳制品推向vwin娱乐场官方的方式,保持了其受人尊敬的品牌. 这些承诺不仅帮助该合作社在不断变化的世界中生存下来,而且蓬勃发展.

Sometimes the world changes slowly, 例如,在引入杏仁奶和燕麦奶等替代品后,消费者对牛奶产品的需求开始下降. 其他时间, 变化来得突然, 就像2020年那样,当人们呆在家里时,COVID-19大流行迅速推高了对新鲜食品的需求.

由于数字化转型,Tillamook能够应对这些挑战, 由于对牛奶乳制品的需求不断增加,该公司的包装消费品部门决定从一个地区性品牌发展为一个全国性品牌,由此开始了这一进程. Due to the incredible demand and fandom for Tillamook’s premium dairy products, they wanted to find ways to connect more people to their products nationally.

为了支持扩展, Tillamook用专门为乳制品业务设计的现代系统取代了其传统应用程序. The co-op went from operating with multiple spreadsheets and an outdated, 高度定制的系统,只有一个版本的真相在一个集成的云平台. This helped improve access to information for decisions and visibility to inventory, 在需求波动期间,哪些对以成本效益满足全国范围内的需求至关重要.

The new system helps in other key areas, 包括允许合作社更容易地进入新的渠道和vwin娱乐场官方,以吸引新客户. An example is the addition of new third-party logistics storage and co-packers, which extends Tillamook’s supply chain to serve customers all over the 美国. 

Accelerating digital transformation

To achieve benefits faster and mitigate risk, Tillamook partnered with RSM to accelerate its digital transformation, 其中包括实现基于云的微软 Dynamics 365和专门为奶牛场设计的RSM解决方案. 正是这个新系统使远程工作人员能够在家中安全地访问合作社的ERP系统,并使用自动化流程来管理疫情期间意想不到的需求高峰.

The implementation also set the foundation for streamlined back-office processing, a necessity for taking the brand from regional to national. 蒂拉穆克的管理团队知道,在监管严格的乳制品行业,要以经济有效的方式处理一个全国性品牌的财务处理要求, 该公司需要解决一些现有的缺点:缺乏对乳制品财务的控制和实时报告, manual processes that managed inventory and production, and limited visibility into operations. 

With the 微软 and RSM solutions, we’ve been able to address these problems by making accurate, real-time information about operations available to everyone who needs it. This not only makes us more productive and cost-effective, but we continue to augment and improve the flexible 微软 Dynamics 365 system, adding more agility to engage with existing customers and gain new ones.
特拉维斯皮尔斯, Director of Information 技术

成功的基础

Tillamook的领导团队知道他们需要一个合作伙伴来执行这个计划,并选择了RSM来帮助他们. One big reason for selecting RSM was the company’s industry focus and approach, in this case within the dairy industry. 例如, RSM’s industry involvement extends to the International Dairy Foods Association, 该公司因其支持乳制品行业的技术解决方案而获得多项奖项.

Tillamook的首席财务官和其他团队成员与RSM合作,定义了一个变更管理流程,以转移到新的基于云的ERP系统. 在新系统实施期间,这保持了乳制品运营的平稳运行和商店货架的库存.

RSM’s Rapid Verification Model (RVM), a framework of implementation tasks, pre-configuration and industry-specific processes, 使Tillamook和RSM团队能够跨所有业务流程快速建模完整的解决方案. This greatly decreased the project’s time-to-value, enabled secure cloud connectivity, 定义了变更管理流程,并帮助公司有效地为Tillamook的制造和分销设施规划财务部署和共享服务. Overall, RSM’s RVM helped the company reduce project risk and disruption.

Tillamook chose to deploy the solution at all plants at once. 该部署包括与Tillamook的生产控制系统集成,用于调度和报告, a simplified user interface for operators and advanced lot trace across the enterprise.

单部署阶段战略还包括部署RSM的乳制品加速器. A true farm-to-shelf solution, it addresses the dairy industry’s unique, 复杂的需求,同时确保符合大量的客户和法规需求. 这一解决方案使Tillamook的管理人员能够实时了解牛奶成分的成本,并通过自动对乳制品进行重新分类, as well as the ability to recalculate dairy blending equations from the production floor. 

RVM实现工具集使团队能够快速采用适合其需求的最佳实践的正确组合,从而加快了实现价值的时间. 这种对微小细节的关注使Tillamook能够快速跟踪其微软 Dynamics 365的实施, cutting overall deployment time by months and saving the co-op time and money.

“我们选择RSM是因为他们的乳制品行业知识和工具专注于乳制品行业,特拉维斯·皮尔斯说, the co-op’s director of information technology. “They hit the ground running and already spoke our language, which really minimized the learning curve. RSM乳品加速器使微软D365成为乳品行业真正全面的ERP解决方案.”

伙伴关系的好处

Key benefits of RSM’s relationship with Tillamook include:

  • Implementing a modern platform that supports long-term growth
  • 设计一个集成平台,作为单一的事实来源,并在所有操作中提供增强的可见性
  • Eliminating manual re-entry from a former disparate system model
  • Enabling real-time visibility into dairy components for dairy reporting compliancy
  • Configuring automation to accelerate processes and improve productivity
  • Improved visibility, performance, transparency and accountability 

Farms for generations to come

Tillamook now has a highly scalable, 创新的ERP平台,可以适应合作社的发展战略,因为它满足日益增长的业务需求,并朝着成为一个全国知名的品牌.

最重要的是, 合作社家庭可以像他们几代人一样继续耕作,相信他们奉献的副产品每天都会吸引新的忠实客户.